About this roleYou're the person who turns a signed deal into a live, working customer. You'll be the primary (and sometimes only) point of contact through onboarding — sitting in IT and operations meetings, gathering customer data, configuring the system, and making sure everything works before hand-off.This isn't a customer success role and it isn't a pure engineering role. You're a scrappy problem-solver who uses AI tools (Claude Code, internal onboarding skills) to implement configurations, troubleshoot issues, and get customers live.Role Overview:Title: Founding Implementation EngineerLocation: Remote (US-based, requires travel 0-2x/month domestically and 1 week/quarter onsite in NY or SF)Salary Range: $160K - $185K (Based on experience and qualifications)Equity: CompetitiveEmployment Type: Full-timeKey Responsibilities:Own customer onboarding end-to-end: From signed deal to production launch, setting agendas, leading calls, and owning follow-ups.Gather and translate customer data: Collect and map recipes, menus, and operational data into the system.Configure and deploy using AI tools: Use Claude Code and existing onboarding skills for customer setups.Build and maintain RPAs: Create and troubleshoot automations for distributor integrations.Troubleshoot issues: Dig into problems, test workflows, and find root causes.Travel on-site when needed: Visit customer sites for installations and troubleshooting.Bridge technical and non-technical stakeholders: Communicate effectively with IT directors and kitchen managers.Feed learnings back to product: Report recurring issues and customer needs clearly to the engineering team.Ideal Candidate Traits:2-5 years of customer-facing technical experience.Experience in startup or fast-paced environments.Proficiency in AI tools and reading Python/TypeScript/Terraform.Strong communication skills and customer interaction experience.Requirements:Must be US-based with the ability to travel domestically.Comfortable working beyond standard hours when needed.Experience in B2B environments and with AI tools.Ability to read and understand code in Python, TypeScript, or similar languages.Nice to Haves:Experience with RPAs or workflow automation tools.Previous work in regulated industries like healthcare.Networking experience.