We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in Boston, MA. As a full-time member of our company, you will play a crucial role in delivering exceptional customer experiences in a fast-paced and supportive work environment. With a strong focus on problem-solving and teamwork, you will have the opportunity to make a significant impact on our customers and help strengthen our company's reputation.Key ResponsibilitiesHandle inbound customer inquiries and provide accurate information about products and services.Resolve customer complaints and issues through effective problem-solving techniques while maintaining a friendly demeanor.Document interactions and processes within our customer relationship management (CRM) system.Assist in processing orders, refunds, and exchanges according to company policies.Collaborate with team members to ensure timely resolution of customer issues and enhance the overall customer experience.Participate in training sessions to further develop your knowledge of our products and services.Monitor customer feedback and suggest improvements to enhance service delivery.Required and Preferred QualificationsHigh School Diploma or equivalent; higher education is a plus.Strong communication skills, both verbal and written.Proven problem-solving skills with a focus on customer satisfaction.Excellent teamwork abilities to foster collaboration and support.Prior experience in customer service or related field preferred.Our company offers a dynamic structure with cross-functional teams that promote collaboration across various departments. You will report directly to the Customer Service Manager and work closely with Sales and Operations teams to ensure customer needs are met effectively.As a valued member of our team, you will enjoy numerous growth opportunities, fostering both personal and professional development within a vibrant company culture. We believe in maintaining a modern workplace, offering competitive compensation, and supporting initiatives that enhance work-life balance.Join us to be a part of a team that prioritizes engagement, customer focus, and teamwork. We look forward to your contributions and the unique perspective you will bring!