As a vital part of our team located in Brampton, Ontario, the Tour Operator Assistant plays a crucial role in enhancing our customers' travel experiences. This full-time position is essential for supporting our tour operations, ensuring seamless coordination for our clients. We pride ourselves on our friendly and professional work environment, where each team member contributes to creating unforgettable journeys. The impact you will make in this role is significant, as you will help clients navigate their travel plans, ultimately leading to their satisfaction and loyalty.Key ResponsibilitiesAssist in the coordination of daily tour operations and customer inquiries.Provide exceptional customer service by communicating effectively with clients before, during, and after their tours.Support the booking process and manage itineraries to ensure accuracy and timeliness.Collaborate with tour guides to facilitate smooth departures and adherence to schedules.Collect feedback from customers post-tour to continually improve offerings.Maintain organized records of tours, sales, and customer interactions.Perform administrative tasks as needed to support the Tour Operator team.Required and Preferred QualificationsHigh School Diploma is required.Strong communication skills, both verbal and written.Previous experience in customer service is preferred.Familiarity with booking software or travel-related tools is a plus.A passion for travel and a desire to create memorable experiences for clients.Ability to work independently as well as a part of a team.Joining our team means you will be part of a supportive environment that encourages professional growth and development. We value our employees' contributions and foster a culture where collaboration and innovation thrive. You will enjoy a modern workplace with benefits that promote a healthy work-life balance.As a Tour Operator Assistant, you will work with a dedicated team, reporting directly to the Tour Operations Manager. This role involves close collaboration with various departments, including sales and marketing, to enhance our clients' experiences. You will have the opportunity to contribute ideas and implement solutions to optimize our tour operations.