We are looking for a friendly and approachable Customer Support & Sales Representative to join our dynamic team in Kanpur, Uttar Pradesh, India. As a full-time member of our organization, you will play a crucial role in providing exceptional customer service while driving sales. This is a fantastic opportunity to contribute to a growing company that values its employees and believes in making a positive impact on our customers’ experiences.Key ResponsibilitiesEngage with customers via phone, email, and chat to provide product information and resolve issues.Proactively upsell and cross-sell products and services to existing customers.Assist in managing inquiries and processing sales orders efficiently.Maintain detailed records of customer interactions and transactions.Monitor customer feedback and provide insights to management for service improvements.Collaborate with team members to enhance customer service processes.Achieve personal and team sales targets while ensuring customer satisfaction.Required and Preferred QualificationsMinimum education requirement: 10th Pass.Strong communication skills, both verbal and written.Experience in sales or customer service is preferred but not mandatory.Familiarity with sales techniques and customer relationship management tools.Ability to work in a fast-paced environment and handle multiple priorities.Basic proficiency in using computers and common software applications.Our team is structured to foster collaboration across different roles, ensuring every voice is heard and valued. You will report directly to the Customer Service Manager and work closely with both the sales and marketing teams to share insights and improve service delivery.We believe in the growth of our employees and offer various professional development opportunities. Our company culture promotes a supportive and inclusive work environment where you can thrive. We offer modern workplace benefits, including health insurance and performance bonuses, ensuring our employees are well-taken care of.Join us as we strive to enhance our customer service experience while achieving sales objectives. If you are passionate about helping others and ready to take your career to the next level, we encourage you to apply!