We are seeking a dedicated Online Travel Assistant to join our dynamic team in Calgary, Alberta, Canada. Our company specializes in providing exceptional travel services to clients, and we pride ourselves on creating memorable experiences. As part of a medium-sized organization, you will thrive in a supportive work environment where your contributions have a significant impact on our clients' journeys and overall satisfaction.Key ResponsibilitiesAssist clients in planning and booking their travel itineraries by providing expert advice and recommendations.Handle customer inquiries promptly and professionally via email, chat, and other online platforms.Process bookings, cancellations, and changes efficiently to ensure customer satisfaction.Manage multiple tasks effectively while maintaining attention to detail and meeting deadlines.Work with travel suppliers to negotiate prices and secure the best deals for clients.Provide ongoing support throughout the customer's travel journey, addressing any issues that may arise.Track and analyze customer feedback to identify areas for service improvement.Required and Preferred QualificationsHigh School Diploma or equivalent.Strong communication skills to interact effectively with clients.Proven customer service experience in a sales environment.Excellent problem-solving abilities and time management skills.Experience with travel booking software and tools is preferred.1-3 years of experience in travel-related positions is an asset.In our collaborative environment, you will work closely with experienced travel advisors and customer support teams to deliver exceptional service. The Online Travel Assistant will report directly to the Travel Services Manager and will play an integral role in fostering cross-functional relationships within the organization.We value continuous growth and development for our employees. Our supportive company culture encourages innovation and teamwork. We offer modern workplace benefits, such as flexible work hours, opportunities for professional development, and a strong focus on employee well-being. Join us to be a part of an engaging and fulfilling job that enables you to grow within the travel industry while making a difference in our clients' experiences.