We are seeking a detail-oriented and friendly Customer Service Representative to join our dynamic team in Mumbai, Maharashtra, India. As a part-time employee, you will play a critical role in delivering exceptional customer service to our clients. This position is perfect for individuals who thrive in a fast-paced environment and are passionate about helping others. Your contributions will directly impact customer satisfaction and loyalty.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries via phone, email, and chat.Assist customers with product information, order tracking, and issues resolution.Document customer interactions and maintain accurate records in the company database.Collaborate with team members to ensure smooth processes and effective communication.Contribute to the development of customer service policies and procedures.Identify opportunities for improving the customer experience and suggest enhancements.Engage in training sessions to continuously improve service techniques and product knowledge.Required and Preferred QualificationsHigh School Diploma or equivalent.Excellent communication skills, both verbal and written.Proficiency in customer service software and tools.At least 1 year of experience in a customer service role is preferred.Strong problem-solving abilities and a customer-first mindset.Ability to work independently and as part of a collaborative team.Our team is structured to promote collaboration, with dedicated roles for training, support, and management ensuring all representatives have resources and guidance at their fingertips. You will report to the Customer Service Team Lead, who will provide ongoing support and mentorship. In this position, you will work closely with the sales and product teams to share insights on customer needs and preferences, fostering cross-functional collaboration.As a part of our team, you will benefit from various growth opportunities, including career advancement within the company. We take pride in our inclusive and supportive company culture, which values employee well-being and work-life balance. Our modern workplace offers flexible hours, professional development training, and a range of additional benefits designed to promote job satisfaction and personal growth.