Join our dynamic and customer-focused team in Belize City as an Inbound Customer Service Representative. As part of a growing company dedicated to delivering exceptional service, you will play a crucial role in building strong relationships with our customers. This full-time position offers the opportunity to work in a collaborative and supportive environment where your contributions will have a meaningful impact on our customer satisfaction and overall business success.Key ResponsibilitiesRespond promptly to customer inquiries via phone and email, providing accurate and helpful information.Identify and assess customers' needs to achieve satisfaction and resolve any issues effectively.Document and maintain records of customer interactions and transactions.Collaborate with team members to enhance service processes and improve customer experience.Assist in training new employees by sharing knowledge and best practices.Participate in regular team meetings to discuss challenges and successes.Meet or exceed service quality and performance metrics on a consistent basis.Required and preferred qualificationsHigh school diploma or equivalent.Strong communication and problem-solving skills.Prior experience in customer service is preferred but not required.Proficient in using customer service software and Microsoft Office tools.Ability to multi-task and work under pressure.Flexible availability to meet business needs.At our company, we foster a culture of growth and excellence. You will have the chance to advance your career while enjoying a modern workplace that prioritizes employee well-being and development. We offer competitive compensation of BZD 4800 per month, along with ongoing training and opportunities for professional development.Our team utilizes a variety of common tools to ensure efficient service delivery, and you will be part of a supportive team structure with clear reporting relationships. Collaboration with other departments will also enhance your skills and broaden your understanding of our business operations.Why Join RCC BPO?Join RCC BPO to build a rewarding career where leadership, learning, and impact go hand in hand. We foster a collaborative environment that empowers you to grow, excel, and drive client success while shaping high-performing teams and delivering meaningful business outcomes.Competitive salary with performance incentivesPaid training and career growth opportunitiesHealth benefits from day oneSupportive and collaborative work environmentIf you have a passion for customer service and a background in financial services, especially credit card operations, apply today to become a part of our team as an inbound customer service representative. In this role, you will act as a primary point of contact, resolving complex inquiries and providing exceptional support to our global clientele. We offer a competitive compensation package, comprehensive training programs, and a clear path for internal advancement. Start your career with RCC BPO today. Join a team that values growth, performance, and people while shaping the future of the BFSI sector.