Join Kelly Services, a leading provider of workforce solutions, as we expand our team in the vibrant city of Lakeland, Florida. This full-time position offers a dynamic work environment where you can develop your skills while making a significant impact in the industry. With a commitment to excellence and customer satisfaction, this role is essential in fostering strong relationships with clients and ensuring their needs are met effectively.Key ResponsibilitiesProvide exceptional customer service through effective communication and problem-solving techniques.Assist clients in addressing their inquiries promptly and professionally.Perform administrative tasks, including data entry and documentation management.Collaborate with team members to enhance service delivery and operational efficiency.Participate in team meetings to discuss ongoing projects and share insights for continuous improvement.Maintain up-to-date knowledge of company services and industry trends to better assist clients.Monitor and report on client interactions to identify areas for improvement.Required and Preferred QualificationsHigh School Diploma or equivalent; further education is a plus.Proven experience in customer service or a related field.Strong communication skills, both verbal and written.Effective problem-solving abilities and a proactive attitude.Familiarity with customer relationship management (CRM) software is a plus.Ability to work in a fast-paced environment and manage multiple tasks.A minimum of 2 years of relevant experience is preferred.At Kelly Services, our culture is built on collaboration, inclusivity, and support. We provide our employees with growth opportunities, enabling them to advance their careers within the organization. Our modern workplace benefits, including flexible hours and professional development programs, ensure that our team members thrive both personally and professionally.The technical environment consists of various tools that foster effective communication and collaboration among teams. Employees will work within a structured team framework, reporting directly to the team leader, while also engaging in cross-functional collaboration with other departments to enhance overall service and efficiency.