We are seeking a dedicated Dispatcher Customer Service Representative to join our dynamic team in Bogotá, Colombia. This full-time remote position. Fluent English required.  Key ResponsibilitiesRespond promptly to customer inquiries via phone and email, providing exceptional service and support.Coordinate dispatch operations by efficiently scheduling and routing drivers to meet customer needs.Maintain clear and accurate communication with team members to ensure effective and timely service delivery.Monitor and track the status of deliveries, adjusting schedules as necessary to optimize performance.Document and resolve customer complaints or issues, ensuring follow-up to maintain satisfaction.Utilize our customer management software to log interactions and update customer information accurately.Participate in team meetings and training sessions to continuously improve service and operational procedures.Required and Preferred QualificationsHigh School Diploma or equivalent required.Strong communication skills in English, both verbal and written, with a focus on customer service.Ability to multitask and stay organized in a fast-paced environment.Prior experience in customer service or dispatch operations is highly preferred.Proficiency in using Windows based operating system.Ability to work flexible hours, including potential weekends or holidays.Quiet work from home environment.Our company culture is built on teamwork, innovation, and excellence in service. We offer growth opportunities for employees who show dedication and drive, including professional development and training programs to enhance skills. Enjoy a modern workplace environment with competitive benefits including job stability, health insurance, and a supportive team.Join us and make a tangible impact on our operations while growing your career in an engaging and supportive environment.