We are seeking a dedicated and skilled Dispatcher Customer Service Representative to join our dynamic team in Iloilo, Western Visayas, Philippines. This full-time remote position. Fluent English required.  Key ResponsibilitiesAnswer incoming customer calls and manage service requests efficiently.Coordinate and dispatch service personnel to various locations as needed.Maintain and update service records and documentation.Resolve customer inquiries and complaints using problem-solving skills.Provide accurate information regarding service availability and scheduling.Communicate effectively with team members and service technicians.Monitor service operations to ensure high-quality service delivery.Required and Preferred QualificationsHigh School Diploma or equivalent.Strong communication skills in English, both verbal and written, with a focus on customer service.Ability to multitask and stay organized in a fast-paced environment.Prior experience in customer service or dispatch operations is highly preferred.Proficiency in using Windows based operating system.Quiet work from home environment.This role offers opportunities for growth and advancement within the company as we value our employees and invest in their development. Our company culture emphasizes teamwork, respect, and collaboration, creating a supportive work environment. Enjoy modern workplace benefits, including competitive compensation, and a healthy work-life balance.Our technical environment includes dispatch software and communication tools integral to efficient operations. You will collaborate closely with service teams, reporting to the Operations Manager, and participating in cross-functional meetings to enhance service delivery and customer satisfaction.