We are seeking a dedicated Bank Officer specializing in CASA (Current Account Savings Account) as a Relationship Officer to join our dynamic team in Kolkata, West Bengal, India. This full-time role is integral to our growing financial institution, where you will contribute significantly to maintaining and expanding our customer base. You will work in a fast-paced environment that emphasizes relationship building, exceptional customer service, and effective sales strategies. Your impact will directly influence customer satisfaction as well as company growth. Key Responsibilities Develop and manage relationships with new and existing clients to understand their banking and financial needs. Identify opportunities for selling CASA products and cultivate long-term customer loyalty. Assist clients in account openings, ensuring a smooth onboarding experience while providing accurate information. Resolve customer inquiries and issues promptly, demonstrating high levels of customer service and communication skills. Regularly meet or exceed sales targets set by management to drive branch profitability. Participate in promotional activities and marketing campaigns to enhance CASA product awareness. Collaborate with team members to share best practices and improve overall efficiency in client service delivery. Required and Preferred Qualifications Bachelor's Degree in Finance, Business, or a related field. Proven experience in sales, customer service, or banking, ideally 2-5 years. Strong negotiation and communication skills to effectively engage clients. Capable of working within a team environment and fostering teamwork. Familiarity with banking software and tools is a plus. Our bank appreciates diversity and fosters a supportive workplace culture where innovation is encouraged. At our institution, you will have opportunities for professional growth, supported by ongoing training programs and skill development resources. We value a modern workplace offering competitive benefits such as flexible work hours, health insurance, and employee wellness initiatives. Join us in our mission to provide outstanding banking services and help customers achieve their financial goals! Our team is structured to encourage collaboration among various departments, where you will report directly to the Branch Manager and work closely with sales and customer support teams to achieve success. Cross-functional collaboration is key in our environment, allowing you to leverage insights from different segments of the bank to enhance customer experiences and drive results.