We are seeking a dedicated UpLevelRewards Associate to join our team in California, Pennsylvania. This full-time position offers an exciting opportunity to work in a dynamic environment within the retail industry, specifically with Costco. As a crucial link between the organization and our valued customers, your role will significantly contribute to enhancing customer satisfaction and loyalty. You will have a direct impact on customer experiences and the overall success of our rewards program, making your contributions essential to our organizational goals.Key ResponsibilitiesProvide exceptional customer service by addressing customer inquiries and resolving issues efficiently.Assist customers in navigating the UpLevelRewards program, ensuring they understand the benefits and processes.Collaborate with team members to enhance the overall customer experience.Process transactions and manage customer accounts with accuracy and attention to detail.Gather customer feedback to identify areas for improvement in service delivery and program offerings.Maintain up-to-date knowledge of the rewards program, Costco promotions, and relevant policies.Prepare reports on customer interactions and activities to monitor success metrics.Required and Preferred QualificationsBachelor's Degree in a related field preferred.Strong customer service skills with a focus on client satisfaction.Proficient in using customer relationship management (CRM) software and standard office tools.A minimum of 2 years of experience in customer service or related roles is desirable.Previous experience in a retail environment is a plus.As part of our team, you will find numerous growth opportunities that align with your career aspirations. We pride ourselves on fostering a friendly and approachable culture, where every team member feels valued and empowered. Enjoy modern workplace benefits, including flexible scheduling, competitive salary, and opportunities for professional development through various training programs.Our technical environment includes the use of leading CRM software and collaboration tools to streamline communication across the team. You will work closely with fellow associates, managers, and cross-functional departments to align on store objectives and customer engagement strategies.