We are seeking a dedicated and detail-oriented Branch Relationship Officer to join our team in Medinīpur, West Bengal, India. This full-time position is critical in fostering positive relationships with our customers, helping them with their banking needs, and ensuring a seamless experience within our financial institution. As a Branch Relationship Officer, you will have a direct impact on customer satisfaction and brand loyalty, making this role vital to our success.Key ResponsibilitiesEngage with customers face-to-face and over the phone to assess their banking needs and provide tailored solutions.Address customer inquiries and resolve issues efficiently to ensure a high level of customer satisfaction.Coordinate with internal teams to facilitate the processing of customer requests and transactions.Actively promote bank products and services that meet customer needs.Document customer interactions and maintain accurate records for compliance and operational efficiency.Provide training and support to new staff on customer engagement best practices.Continuously seek feedback from customers and contribute to the development of improved service initiatives.Required and preferred qualificationsBachelor's Degree in Business Administration, Finance, or a related field.Strong communication skills, both verbal and written, with an emphasis on customer service.Experience in a customer-facing role, preferably in banking or financial services.Proficiency in banking software and tools to manage customer accounts.A minimum of 2 years of experience in customer service or branch operations.The Branch Relationship Officer will be an integral part of our team structure, reporting directly to the Branch Manager. This position encourages cross-functional collaboration with various departments, including operations and sales, to ensure a unified approach to customer service.As part of our vibrant workplace culture, we offer numerous growth opportunities, allowing employees to advance their skills and careers within the financial industry. Our employees enjoy modern workplace benefits, including competitive compensation, professional development programs, and a supportive environment that values collaboration and innovation.