We are seeking a dedicated Customer Support Executive for the FNB (Food and Beverage) process, who will play a critical role in providing exceptional service to our customers. This is a full-time position based in Pune, Maharashtra, India. As part of our dynamic team, you will be immersed in a fast-paced work environment that values communication, problem-solving, and customer service. Your contributions will directly impact customer satisfaction and loyalty, driving success within the company.Key ResponsibilitiesRespond to customer inquiries regarding food and beverage products via phone, email, or chat.Resolve customer complaints and issues effectively while maintaining a positive customer experience.Provide accurate information on product offerings, pricing, and promotions to assist customers in making informed decisions.Collaborate with team members to handle complex customer concerns and escalate when necessary.Document interactions and feedback within our customer relationship management system (CRM).Maintain knowledge of product updates, company policies, and industry trends to effectively assist customers.Contribute to team objectives by achieving personal performance metrics and supporting team goals.Required and preferred qualificationsUndergraduate degree preferred.Strong communication skills, both verbal and written.Proven problem-solving abilities and a customer-centric approach.Experience in customer service or support roles, preferably in the food and beverage industry.Familiarity with customer service software and CRM tools is a plus.Minimum of 1-2 years of relevant experience is desirable.Our company prides itself on fostering a culture of growth and collaboration. We offer numerous growth opportunities and prioritize professional development through continuous training and workshops.Our modern workplace benefits include flexible work hours, employee recognition programs, and a supportive environment that encourages innovation and teamwork.Common tools in this field include customer support platforms like Zendesk or Freshdesk, and our team structure consists of dedicated support teams with a focus on collaborative problem-solving. You will report directly to the Customer Support Manager and work cross-functionally with the sales and product development teams to enhance customer service initiatives.