Join our vibrant team in the hospitality industry, where we pride ourselves on delivering exceptional customer experiences. As a full-time Hotel Employee based in Guadalajara, Jalisco, Mexico, you will be situated in a fast-paced, engaging work environment that not only fosters professional growth but also values collaboration and teamwork. In this role, you will have a direct impact on guests' stay, ensuring that every visitor feels welcomed and well cared for.Key ResponsibilitiesProvide friendly and efficient customer service to all guests and patrons.Assist in checking guests in and out of the hotel, ensuring a smooth and pleasant transaction.Manage guest inquiries and resolve issues promptly and professionally.Maintain cleanliness in public areas and ensure a welcoming environment.Collaborate with housekeeping and maintenance teams to ensure guest satisfaction is prioritized.Process reservations and handle billing and payment procedures accurately.Assist in organizing events and special requests to enhance customer experiences.Required and Preferred QualificationsHigh School Diploma or equivalent.Strong customer service skills with a friendly and professional demeanor.Ability to work in a fast-paced environment and manage multiple tasks effectively.Experience in the hospitality industry is preferred but not mandatory.Proficiency in basic computer systems and hotel management software is a plus.Fluency in English and Spanish is preferred.A positive attitude and willingness to learn are essential.Our hotel prides itself on fostering a culture of growth and collaboration within a modern workplace. We offer numerous growth opportunities for employees who are eager to advance in their careers. Our supportive team ensures that every employee feels valued and empowered. Additionally, we provide comprehensive training and professional development programs to help you excel in your role and grow in the hospitality field.You will be working with a diverse team dedicated to providing stellar customer experiences. Your reporting will be directed to the Front Desk Manager, with opportunities to collaborate with different departments, including housekeeping and food and beverage services. This cross-functional teamwork is vital for creating memorable experiences for our guests.Join us and be a part of a team that creates comfort and joy for every guest that walks through our doors!