As a Customer Service Representative in the Integrated Supply sector, you will be a vital part of our team in North Berwick, Maine. This role is a contractual position and offers an engaging work environment where your contributions will directly impact customer satisfaction and operational success. You will be responsible for handling customer inquiries and providing exceptional service that reflects our company’s commitment to excellence.Key ResponsibilitiesRespond to customer inquiries via phone, email, or chat, ensuring a prompt and thorough resolution.Process orders, returns, and exchanges in accordance with company policies and procedures.Utilize computer systems to track and manage customer interactions and transactions effectively.Maintain professionalism in all communications, ensuring customer concerns are handled with empathy and understanding.Collaborate with team members to share insights and improve service delivery.Assist in training new staff on customer service protocols and tools.Monitor customer feedback and suggest improvements for service and product offerings.Required and Preferred QualificationsHigh school diploma or equivalent required.Proven customer service experience, with a strong focus on client satisfaction.Proficient computer skills, including familiarity with CRM software.Demonstrated professionalism and effective communication skills.Experience in a similar role is preferred but not mandatory.In this role, you will be part of a small, dedicated team focused on delivering high-quality customer experiences. You will report to the Customer Service Manager and work closely with other departments to ensure seamless operations and a unified approach to customer support.Opportunities for growth exist as you develop your skills and knowledge within the organization. Our company values a supportive culture, where innovation and teamwork are encouraged. You will enjoy modern workplace benefits and have access to professional development resources to further enhance your career prospects.Join us as a Customer Service Representative and be part of a dynamic company that prioritizes customer engagement and satisfaction!To apply, please submit your application in CazVid.