We are seeking a dedicated and organized AC Repair Office Manager to join our team in Tempe, Arizona. This full-time position plays a crucial role in ensuring the seamless operation of our office and enhancing customer experiences in the HVAC industry. As an integral part of our organization, you will be responsible for managing daily office activities, coordinating schedules, and providing top-notch customer service, which directly impacts our business's success and reputation.Key ResponsibilitiesOversee daily office operations, ensuring efficiency and effectiveness in administrative tasks.Manage appointment scheduling for AC repairs, ensuring optimal use of technician time and resources.Serve as the primary point of contact for customer inquiries, providing exceptional service and support.Maintain organized records of customer interactions, service requests, and follow-ups.Collaborate closely with HVAC technicians to ensure timely completion of services and address any scheduling conflicts.Implement office policies and procedures to enhance productivity and maintain a positive work environment.Monitor office inventory and supplies, handling orders as necessary to ensure smooth operations.Required and preferred qualificationsProven organizational skills with an emphasis on time management and scheduling.Excellent communication and interpersonal skills, with the ability to handle customer inquiries and complaints effectively.Experience in customer service, preferably in the HVAC or home service industry.Proficiency in relevant office software and tools, including scheduling and management software.Relevant work experience in office management or a similar role is preferred.In our team, you will find a collaborative environment where your insights and contributions are valued. You will have growth opportunities to learn about the HVAC industry while advancing your career within our company. We pride ourselves on our supportive company culture, which promotes teamwork and professional development. Our benefits include a modern workplace environment and opportunities for ongoing training.Common tools in this field include customer relationship management (CRM) software and scheduling platforms that enhance workflow efficiency. You will be part of a small, dedicated team that reports to the Operations Manager, fostering an environment of open communication and collaboration. Expect to interact with various departments, ensuring a coordinated approach to delivering outstanding service to our customers.