We are seeking a dedicated and professional Part-Time Customer Service Representative to join our dynamic team in New York City. This role is crucial for creating a positive experience for our customers and represents an excellent opportunity for individuals looking to develop their skills in a fast-paced, customer-focused environment. As a part of our team, you will be integral in upholding our reputation and ensuring customer satisfaction, while benefiting from an engaging workplace culture and flexible hours.Key ResponsibilitiesAnswer customer inquiries via phone, email, or chat in a friendly and professional manner.Resolve customer issues and concerns with a focus on providing effective solutions.Maintain accurate records of customer interactions and transactions.Identify and escalate priority issues to ensure timely resolution.Provide product and service information to customers as needed.Collaborate with team members to enhance the customer experience and share best practices.Stay updated on company products, services, and policies to serve customers effectively.Required and preferred qualificationsHigh School Diploma or equivalent required.Proven experience in customer service or a related field is preferred.Excellent communication skills, both verbal and written.Strong problem-solving capabilities and attention to detail.Familiarity with customer service software and tools is a plus.Ability to work flexible hours according to business needs.A positive attitude and passion for helping others.Our team structure consists of supportive colleagues who work collaboratively in a friendly environment. You will report directly to the Customer Service Manager and interact with various departments to ensure seamless service delivery. Cross-functional collaboration is essential, as you will work alongside sales and technical support teams to resolve customers' inquiries effectively.Join us for an enriching experience that fosters growth and provides a platform for personal and professional development. We pride ourselves on our inclusive company culture that celebrates teamwork and innovation. Our modern workplace benefits include flexible working hours, competitive compensation, and access to training programs that help you advance in your career.