Join a leading organization within the travel industry as a Quality Manager for our Expedia account. Our company, situated in the vibrant city of Mandaluyong, Metro Manila, Philippines, prides itself on delivering exceptional service to our clients. We are a mid-sized company dedicated to excellence in quality assurance, and your role will significantly impact our operations and client satisfaction. As a Quality Manager, you will have the opportunity to shape the quality standards of our travel services, ensuring our customers receive the best experience possible.Key ResponsibilitiesDevelop and implement quality assurance policies and procedures tailored to our travel services.Collaborate with cross-functional teams to identify areas for improvement and implement effective solutions.Conduct regular audits and assessments of service quality to ensure compliance with industry standards.Monitor customer feedback and service metrics to drive continuous improvement initiatives.Train and mentor team members on quality assurance practices and tools.Prepare detailed reports and presentations for senior management on quality performance and improvement plans.Participate in strategic planning and project meetings to align quality standards with business objectives.Required and preferred qualificationsBachelor's Degree in Business Administration or a related field.Proven experience in quality assurance, particularly in the travel industry.Strong analytical skills with a keen eye for detail.Familiarity with industry-standard certifications (e.g., ISO 9001) is a plus.Experience with quality assurance software and tools.Minimum of 5 years of experience in a quality management role.Our team comprises dedicated professionals committed to excellence and collaboration. You will report directly to the Director of Operations and work closely with the customer service, marketing, and technical teams to foster a culture of quality throughout the organization. Regular collaboration with partners and stakeholders will be key to ensuring best practices are maintained.We offer remarkable growth opportunities, with a culture that encourages continuous learning and innovation. Enjoy a modern workplace equipped with the latest technology and a range of benefits aimed at promoting work-life balance, including flexible hours and professional development programs. Join us and contribute to making memorable travel experiences for our customers!