Join our dynamic team as a Work from Home Customer Service Representative, where you will play a vital role in enhancing customer satisfaction within the thriving e-commerce industry. As a part-time position based in Mumbai, Maharashtra, you will enjoy a flexible work environment that offers the opportunity to achieve a work-life balance while contributing to our company’s success. Your role will directly impact our customers’ experiences and help maintain our reputation for exceptional service.Key ResponsibilitiesManage incoming customer inquiries via phone, email, and live chat.Provide accurate information about products and services to assist customers effectively.Resolve customer issues and concerns in a timely and professional manner.Document customer interactions and follow up on unresolved issues.Upsell and cross-sell products when appropriate to enhance customer satisfaction.Collaborate with team members to improve service delivery and processes.Participate in team meetings to share customer insights and feedback for continuous service improvement.Required and preferred qualificationsHigh School Diploma or equivalent required.Strong communication skills, both verbal and written.Proven experience in a customer service role is preferred but not mandatory.Familiarity with customer service software and tools.Ability to handle multiple tasks and adapt to changing environments.Basic computer proficiency.Our customer service team thrives in a modern, collaborative environment. You will work with a group of dedicated professionals who value teamwork and communication, reporting directly to the Customer Service Manager. Collaboration with other departments, such as Sales and Marketing, will be encouraged to provide the best possible customer experience.We offer numerous growth opportunities for dedicated team members, including potential advancement within the company. Our company culture emphasizes a "customer-first" approach and values employee well-being with a friendly and supportive atmosphere. As part of our team, you’ll enjoy numerous modern workplace benefits, including a flexible schedule that caters to your personal needs.We are committed to your professional development, offering access to training resources, workshops, and mentorship programs to support your career growth.