We are excited to offer a part-time work-from-home opportunity for dedicated individuals seeking flexibility and a rewarding work environment. Our company, based in Worcester, Massachusetts, is engaged in a vibrant industry that values effective communication and customer-centric approaches. In this role, you will contribute significantly to our operations, ensuring high-quality service while enjoying the convenience of remote work.Key ResponsibilitiesEngage with customers via various communication channels, addressing queries and providing support.Assist in the management of customer accounts, ensuring accuracy and timely updates.Document customer interactions and service resolutions in our database for record-keeping and future reference.Contribute to team discussions regarding best practices to enhance customer experience.Participate in training sessions to enhance product knowledge and service skills.Adhere to company guidelines and processes while providing exceptional customer service.Collaborate with team members to achieve weekly performance targets and metrics.Required and Preferred QualificationsHigh School Diploma or equivalent.Strong communication skills, both written and verbal.Proficiency in common office software applications.Prior experience in customer service roles is preferred.Ability to work independently with minimal supervision.Familiarity with remote work tools and technologies.1-2 years of experience in a similar role is an advantage, but not required.We foster an inclusive and collaborative work culture that values teamwork and encourages individual growth. In this part-time position, you will not only enjoy a competitive hourly wage of $36 but also have the opportunity to develop your skills in a supportive environment.Join us as we continue to grow and enhance our services from the comfort of your home. We believe in offering a modern workplace that prioritizes work-life balance, professional development opportunities, and a culture of appreciation and respect. Together, we can achieve great things!Our technical environment includes the use of various cloud-based communication tools and customer management systems. Our team structure is designed to promote collaboration, with dedicated leads facilitating seamless reporting relationships. You'll also have the opportunity to engage in cross-functional projects aiming at enhancing our service offerings.To apply, please submit your application in CazVid.