We are seeking a friendly and inviting Bilingual Appointment Setter to join our dynamic team in Bogotá, Bogota D.C., Colombia. As a Full-time member of our organization, you will play a crucial role in bridging communication between our clients and customers, setting appointments that ultimately drive business growth. Your contributions will create a significant impact, as you’ll be the first point of contact, fostering relationships and enhancing our customer experience.Key ResponsibilitiesConduct outbound calls to potential clients to schedule appointments and gather preliminary information.Utilize strong communication skills to effectively interact with English and Spanish-speaking customers.Maintain accurate records of all interactions in our CRM system.Follow up with leads to ensure their needs are met and to confirm scheduled appointments.Collaborate with sales and marketing teams to align appointment setting strategies with business goals.Provide exceptional customer service by addressing any inquiries and concerns during calls.Track appointment setting metrics and report on progress to team leaders regularly.Required and Preferred QualificationsHigh School Diploma or equivalent.Proven experience in communication, customer service, and appointment setting.Bilingual proficiency in English and Spanish is a must.Experience in outbound calling environments.Strong interpersonal skills and ability to engage with diverse clientele.In our team structure, you will work closely with the Sales department, fostering collaborations that drive mutual success. Reporting relationships will involve direct collaboration with Supervisors and Team Leads to ensure appointment setting aligns with overall sales strategies. We value teamwork and encourage partnership across functions to achieve common goals.As a member of our team, you will find ample growth opportunities, whether it's advancing your career or developing new skills through ongoing training. We pride ourselves on our inclusive company culture, which embraces diverse perspectives and teamwork. Our modern workplace offers competitive benefits, including flexible hours, performance incentives, and a focus on professional development, empowering you to achieve your career aspirations.