As an Operations & Support Specialist (L3 Level), you will be a key player in our dynamic team, based in Singapore's Central Region. Our company thrives in an innovative environment that emphasizes collaboration and continuous improvement. This full-time role offers you the opportunity to enhance operational efficiency while providing exceptional support across various projects and teams. Your contributions will significantly impact our ability to deliver outstanding service and achieve business goals.Key ResponsibilitiesResolve complex operational issues by employing strong problem-solving skills, ensuring minimal disruption to business processes.Assist in the development and implementation of streamlined support processes to enhance overall efficiency.Collaborate daily with cross-functional teams to address customer inquiries and support needs.Monitor and analyze key performance metrics to identify trends and areas for improvement.Participate in project meetings, providing insights to improve service delivery and operational strategies.Create detailed reports outlining operational performance and recommend actionable solutions.Train and mentor junior support staff on best practices and operational procedures.Required and Preferred QualificationsBachelor's Degree in a relevant field.Proven experience in operations or customer support roles with a strong problem-solving orientation.Familiarity with industry-standard tools and software used in operations management.Certification in operational excellence or related fields is preferred.3-5 years of experience in a similar role with a demonstrated track record of success.Our team is structured to promote collaboration and support growth, featuring roles across multiple functions including operations, customer service, and project management. As an Operations & Support Specialist (L3 Level), you will report directly to the Operations Manager while liaising with various departments to ensure cohesive project execution and effective issue resolution. We emphasize strong cross-functional collaboration to enhance the user experience and operational outcomes.You will find that our company culture fosters growth and development, with numerous opportunities to advance your career in operations and support. We prioritize a modern workplace environment, offering flexibility, competitive compensation, and support for your professional development through training and workshops.Join us as we redefine our operational capabilities and make significant contributions to the success of our clientele and our organization as a whole.