Key Responsibilities of CRM act as the primary point of contact, handling inquiries, resolving complaints, provide support, and collaborating with sales/marketing teams to identify growth opportunities and improve the customer experience.Develop and maintain strong, trust-based relationships with key clients to foster loyalty.Proactively identify and resolve customer complaints, issues, and inquiries swiftly to maintain high satisfaction levelsAct as the liaison between customers and internal teams (sales, product, marketing) to ensure needs are met.Required Skills and QualificationsExperience: Usually 2+ years in customer service, sales, or account management.Education: Bachelor's degree in Business Administration, Marketing, or a related field.Communication: Strong communication skill in English and HindiAnalytical Skills: Ability to analyze customer data, trends, and feedback to make data-driven decisions.Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.