We are seeking a dedicated Customer Service & Data Entry Specialist to join our team in Hornell, New York. This full-time position offers an exciting opportunity to work within a dynamic and supportive environment, where your contributions will play a vital role in enhancing our customer experience and ensuring accurate data management. As part of a collaborative team, you will impact our daily operations while being an essential member of our organization. Key Responsibilities Manage inbound customer inquiries through various channels, providing prompt and precise responses to enhance customer satisfaction. Perform accurate data entry and maintain up-to-date customer information in our databases. Assist with the resolution of customer problems and complaints, utilizing strong problem-solving skills to achieve positive outcomes. Monitor and track customer interactions, ensuring all communications are logged efficiently for future reference. Collaborate with team members to facilitate project objectives, sharing expertise and insights to contribute to team success. Engage in continuous improvement initiatives, suggesting enhancements to processes and customer service strategies. Utilize technical tools and software to streamline operations and improve data accuracy. Required and preferred qualifications Proven experience in customer service and data entry roles, demonstrating a strong background in multitasking and time management. Relevant certifications in customer service or data management are preferred. Proficient in technical skills related to data entry software and customer management systems. Exceptional attention to detail and active listening skills, with a focus on empathy and effective communication. Minimum of 2 years of experience in a customer service or data entry capacity preferred. As a Customer Service & Data Entry Specialist, you'll find numerous growth opportunities within our company, including the potential for advancement in various career paths. Our culture emphasizes teamwork, innovation, and personal development, supported by a modern workplace that values employee wellbeing. We offer benefits such as flexible work environments, ongoing training, and professional development programs. Our team is equipped with common tools relevant to the field, including CRM software and data management applications. You will work in a structure that promotes cross-functional collaboration, reporting directly to the Customer Service Manager, and regularly interacting with data analysts and sales teams to achieve strategic goals.