We are seeking a dedicated and professional Relationship Manager to join our team in Coimbatore, Tamil Nadu, India. As a key player in our organization, you will be part of a growing company that values strong client relationships and aims for excellence in service delivery. Your role will significantly impact our ability to maintain and expand our client base, ensuring high levels of customer satisfaction and retention.Key ResponsibilitiesDevelop and maintain long-lasting relationships with clients through regular communication and exceptional service.Identify client needs and collaborate with internal teams to create tailored solutions that enhance customer satisfaction.Manage a portfolio of accounts effectively, ensuring active engagement and prompt resolution of any client issues.Perform regular follow-ups and check-ins to assess client satisfaction and gather feedback for continuous improvement.Maintain comprehensive knowledge of industry trends and competitors to provide clients with current insights.Prepare and present reports outlining account activities, client feedback, and efforts to improve service levels.Participate in team meetings and training sessions to share insights and best practices with peers.Required and Preferred QualificationsBachelor's Degree in a relevant field.Excellent communication skills, both verbal and written, to effectively connect with clients.Strong interpersonal skills with the ability to build rapport with clients and colleagues.Proficiency in CRM software or similar tools to manage client data effectively.2+ years of experience in a client-facing role, preferably within the financial or service industry.Industry-standard certifications such as Certified Relationship Manager (CRM) are a plus.Our company promotes a collaborative environment where teams work together to achieve shared goals. You will report directly to the Sales Director, providing regular updates on client interactions and feedback.Cross-functional collaboration is encouraged, enabling you to work closely with marketing and product teams to refine service offerings and enhance overall customer experience.As a member of our team, you will have numerous growth opportunities, with clear pathways for career advancement. We foster a dynamic company culture that values innovation, diversity, and inclusion. Our modern workplace offers competitive benefits, including health and wellness programs, flexible work schedules, and professional development resources to help you achieve your career objectives.Share your resume: [email protected]