Join our dynamic team as a Team Leader in Telecalling at our Coimbatore location. We are a leading organization in the telecommunications industry, recognized for our commitment to delivering exceptional customer service. As a full-time Team Leader, you will play a pivotal role in fostering a positive work environment that encourages productivity and collaboration. Your leadership will inspire our telecalling team to achieve their targets and elevate the customer experience.Key ResponsibilitiesLead and mentor a team of telecallers, ensuring they meet daily and monthly targets.Conduct regular training sessions to enhance the team's skills and product knowledge.Monitor call quality and provide constructive feedback to team members to improve performance.Analyze team performance metrics and prepare reports for management review.Assist in developing marketing scripts and strategies tailored to target audiences.Facilitate effective communication between team members and other departments.Implement new processes and techniques to optimize team performance and efficiency.Required and Preferred QualificationsBachelor's Degree in Business Administration, Marketing, or related field.Minimum of 2 years of experience in a telecalling or sales role, with at least 1 year in a leadership position.Strong communication and interpersonal skills to lead and motivate team members.Proficient in using CRM software and Microsoft Office Suite.Experience with analytics tools to gauge performance metrics is a plus.This role operates within a supportive team environment, where collaboration is encouraged and celebrated. Reporting directly to the Operations Manager, you’ll work closely with sales and marketing teams to align strategies and enhance our outreach efforts.We foster a culture of continuous growth and development, providing ample opportunities for you to advance your career. Our company values open communication and innovation, ensuring that every team member feels valued and engaged in our mission. Enjoy modern workplace benefits, including flexible working hours, health and wellness programs, and access to professional development workshops.