Join our dynamic team as a Customer Service Associate in Kolkata, West Bengal, India. As part of a fast-growing company in the service industry, we pride ourselves on our commitment to excellence and a customer-focused approach. In this full-time, permanent role, you will play a vital part in ensuring customer satisfaction and operational efficiency in our supportive and collaborative work environment. Your contributions will be essential in driving the success and reputation of our company.Key ResponsibilitiesManage incoming customer inquiries through various channels, providing timely and accurate responses.Perform data entry and maintain documentation to ensure all customer interactions are logged and tracked.Assist in back-office operations and office administration tasks to support company processes.Handle customer complaints and concerns, resolving issues efficiently while ensuring a positive customer experience.Collaborate with team members to develop solutions for improving service delivery and operational efficiency.Prepare reports and documents as needed, ensuring all records are kept up-to-date and organized.Provide feedback and insights based on customer interactions to help shape future service initiatives.Required and preferred qualificationsHigh School Diploma or equivalent required.Proven experience in customer service or a related field.Strong data entry skills with attention to detail and accuracy.Familiarity with office administration processes and back-office operations.Excellent communication and interpersonal skills.Ability to handle multiple tasks and prioritize effectively.Proficiency in relevant software tools, such as Microsoft Office Suite (Word, Excel, etc.).Our team is structured to encourage collaboration and innovation. You will report directly to the Customer Service Manager, who will provide guidance and support as you navigate your role. Strong cross-functional collaboration with other departments will be essential to enhance service delivery and resolve customer concerns effectively.This position offers ample growth opportunities as we continue to expand our operations. We foster a company culture built on teamwork, respect, and customer focus. Employees enjoy modern workplace benefits, including flexible working conditions, health care, and opportunities for professional development to enhance skills and advance careers.