Join our vibrant team  as a Customer Experience Analyst! In a dynamic and fast-paced environment, you’ll play a crucial role in enhancing our customers' experience, ensuring that they feel valued and appreciated. This is a contract position, ideal for someone enthusiastic about customer service and looking to make a positive impact in a growing company. With a small but mighty team, your contributions will directly influence our success and improve customer interactions.Key ResponsibilitiesConduct surveys and gather customer feedback to assess satisfaction levels and identify areas for improvement.Mystery shopper: Go ‘undercover’ as a customer to epxerience the sales journey first handCollaborate with team members to develop actionable insights and implement changes based on customer feedback.Assist in training staff on best practices for customer interactions to ensure a consistent and positive experience.Monitor customer complaints and resolutions, making sure to follow up and close the loop on issues reported.Participate in meetings to contribute ideas and solutions that can drive customer retention and loyalty.Maintain detailed records of interactions and feedback to track improvements over time.Required and preferred qualificationsHigh School Diploma required; some college coursework preferred.Strong teamwork and collaboration skills.Exceptional attention to detail with the capability to analyze data effectively.Ability to learn quickly and adapt to changes in a fast-paced environment.Prior experience in customer service or customer experience roles is a plus.How to applySend an email titled ‘interested’ to [email protected] a Customer Experience Analyst, you will be an integral part of a supportive and engaging team that values input from all members. Our workplace environment celebrates diversity and inclusion, and we believe in fostering a culture where collaboration leads to innovation.We offer growth opportunities that align with your career goals and a focus on professional development. Enjoy modern workplace benefits that promote work-life balance, flexible hours, and a casual dress code that encourages creativity and comfort.Our team uses various tools and software to analyze customer feedback efficiently, and you will collaborate closely with other departments to ensure a seamless customer journey. You will report to the Customer Experience Manager while working hand-in-hand with marketing and service teams to drive customer satisfaction initiatives.