Join our team at Utkarsh Small Finance Bank as a Collections Officer based in Yavatmāl, Maharashtra. As a pivotal part of our organization, you will be working in a thriving small finance bank that plays a crucial role in promoting financial inclusion. This off-roll position offers a dynamic work environment where you can directly impact the financial wellbeing of our clients by ensuring outstanding collections and maintaining positive customer relationships. Your role will significantly contribute to our mission of providing accessible financial services to the community.Key ResponsibilitiesConduct field visits to collect overdue payments from customers and maintain up-to-date records of interactions.Engage with clients in a friendly and approachable manner to discuss payment plans and resolve any payment issues.Build and maintain strong relationships with customers to enhance their experience and confidence in our services.Document all communications and transactions within the required systems to ensure accurate tracking of collections.Coordinate with the internal team to discuss customer statuses and strategize on effective collection methods.Regularly report on progress against collection targets to ensure alignment with the company's goals.Participate in training sessions to enhance your skills in customer relations and debt recovery techniques.Required and preferred qualificationsHigh School Diploma or equivalent required.Strong communication skills, both verbal and written.Experience in fieldwork, preferably in collections or customer service.A proven ability to build and maintain customer relationships.Prior experience in a banking or finance-related position is a plus.Familiarity with mobile collection tools and software would be beneficial.2+ years of experience in a similar role would be preferred.Utkarsh Small Finance Bank fosters a supportive team culture dedicated to personal and professional growth. We offer numerous opportunities for advancement within the organization and encourage continuous learning and development. As part of our commitment to a modern workplace, we provide flexibility and encourage a healthy work-life balance.In our team, you will use common tools such as CRM software for tracking client interaction and mobile applications for collections. You will be part of a collaborative team, reporting directly to the Collections Manager with opportunities to interact frequently with cross-functional teams, ensuring efficient and smooth collection processes.