Join our dynamic team as a Financial Assistance Representative in New York, NY! In this part-time role, you will play a vital part in helping clients navigate their financial assistance options. Our company is an established leader in the finance industry, known for our commitment to customer satisfaction and community impact. You’ll be working in a supportive and friendly environment where your contributions directly help individuals access essential financial resources. Key Responsibilities Respond to client inquiries regarding financial assistance programs via phone and email. Assist customers in completing applications and gathering necessary documentation to ensure eligibility. Provide detailed information about different financial assistance options available to clients. Utilize effective sales techniques to promote financial products that suit client needs. Maintain accurate records of client interactions and follow-up tasks using our internal management system. Collaborate with team members to streamline processes and improve customer support. Monitor client progress and follow up on pending applications to ensure timely assistance. Required and preferred qualifications High School Diploma or equivalent required. Strong communication skills, both verbal and written, with the ability to convey complex information simply. Excellent time management skills to handle multiple client cases effectively. Previous customer service experience preferred, especially in finance or sales environments. Proficient in relevant software tools and customer relationship management systems. 1-2 years of experience in customer service or related fields is a plus. Our Financial Assistance Representatives work in a close-knit team that values collaboration and mutual support. You will report directly to the Customer Service Manager and often collaborate with the sales and marketing departments to ensure a seamless service experience for our clients. Cross-functional teamwork is a core part of our culture, as we believe diverse perspectives drive innovation. At our company, we are dedicated to your growth and success! We offer various opportunities for professional development, including training programs and certification courses. Our company culture emphasizes a friendly, approachable atmosphere where employees feel valued and supported. Enjoy a modern workplace with flexible hours, remote work options, and the chance to be part of a community-focused organization.