Join our dynamic team as a Desktop Support Engineer in Mumbai, Maharashtra, India. In this full-time position, you will play an essential role in supporting our internal team members and ensuring optimal IT service delivery. You will work in a fast-paced technology environment within a growing company, contributing to the efficiency of operations and enhancing user experience. Your expertise will have a direct impact on the productivity and satisfaction of our employees.Key ResponsibilitiesProvide technical support for hardware and software issues, including troubleshooting and resolving tickets efficiently.Configure and install software applications, ensuring they meet users' requirements.Assist with networking tasks, including setting up and maintaining network connections.Install and replace hardware components, ensuring optimal performance and compliance with company standards.Communicate effectively with team members and users to provide excellent customer service and resolve queries.Document technical processes and create user manuals for common issues to facilitate knowledge sharing.Participate in IT projects, collaborating with cross-functional teams to deploy new services and technologies.Required and preferred qualificationsBachelor's Degree in Computer Science or a related field.Strong troubleshooting ability combined with excellent problem-solving skills.Proficient in software configuration and hardware installation techniques.Knowledge of networking principles and technical support practices.Exceptional communication and customer service skills.Relevant certifications in IT support (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) are preferred.A minimum of 2 years of experience in a desktop support role or similar capacity.In this role, you will be part of a collaborative IT team that emphasizes innovation and flexibility. You will report directly to the IT Manager and work closely with different departments, fostering cross-functional collaboration.We foster a company culture of continuous improvement and professional growth, offering extensive opportunities for training and development. Enjoy a modern workplace that promotes work-life balance, provides competitive benefits, and encourages creativity and engagement among team members.Join us and be a vital part of our mission to enhance technology experiences for our employees!