Are you a friendly and approachable individual looking to make a difference in the customer service industry? Join our team in Durban, KwaZulu-Natal, South Africa, where we pride ourselves on delivering exceptional service to our customers. As a Part-Time Customer Service Associate, you will play a crucial role in ensuring that our client's experiences are both positive and memorable. Our company is dedicated to fostering a supportive and collaborative work environment, enabling you to thrive while impacting our business significantly.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a friendly and efficient manner.Assist with processing orders, returns, and exchanges while ensuring customer satisfaction.Resolve customer complaints and issues by identifying the cause and providing solutions.Maintain accurate records of customer interactions and transactions in our systems.Communicate product updates and promotions effectively to customers.Participate in team meetings to discuss service improvements and share feedback.Collaborate with other departments to enhance overall customer experience.Required and Preferred QualificationsHigh School Diploma or equivalent.Strong communication skills with a friendly and approachable demeanor.Prior experience in customer service is preferred but not required.Familiarity with customer service software and tools is a plus.Ability to work in a fast-paced environment with minimal supervision.Flexible schedule, including availability on weekends and evenings will be beneficial.At our company, you will find a culture that values teamwork, diversity, and innovation. We offer growth opportunities for individuals who demonstrate a strong work ethic and dedication to customer satisfaction. Enjoy the modern workplace benefits that come with being part of our team, including flexible hours and the potential for professional development through training programs.Our technical environment includes various customer service tools to connect with customers effectively and document interactions. You will be part of a dynamic customer service team reporting to the Customer Service Manager, where cross-functional collaboration with sales and marketing teams occurs regularly to improve service delivery and customer experience.