Join our dynamic team in Nagpur, Maharashtra, where we are dedicated to providing top-notch customer service in the thriving telecommunications industry. As a full-time Tellicalling representative, you will engage with customers in a fast-paced and collaborative work environment. This role plays a vital part in enhancing customer satisfaction and driving sales, which directly impacts our company's growth and success.Key ResponsibilitiesInitiate and receive calls to engage with customers, addressing inquiries and providing solutions.Utilize effective communication skills to articulate product knowledge and upsell services.Manage and maintain client information accurately in the CRM system.Work collaboratively with team members to achieve sales targets and enhance service delivery.Adapt to changing customer needs and resolve problems swiftly to ensure customer satisfaction.Participate in team meetings to share insights and strategies for continuous improvement.Provide feedback on customer interactions to enhance service offerings and training programs.Required and preferred qualificationsHigh School Diploma or equivalent required.Strong communication skills and proficient in customer service.Ability to work well in a team environment and contribute to team goals.Problem-solving skills with a focus on customer needs.Experience in sales is preferred but not mandatory.Demonstrated time management skills and adaptability in a dynamic work environment.Our Tellicalling team thrives on collaboration, with a focus on building relationships both within the team and with our valued customers. Team members report to the Team Lead, who guides strategic initiatives and works closely with management.Collaboration is essential to our success; we regularly coordinate with other departments to ensure a seamless customer experience and share insights that drive company performance.Our company culture emphasizes growth and support. We offer numerous opportunities for professional development and career advancement, ensuring our employees feel valued and empowered. Enjoy a modern workplace equipped with the latest technology and flexible benefits that cater to your well-being. Join us and be part of a team where your efforts directly contribute to our company mission and customer happiness.