Responsibilities:Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurersProvide patient care to accurately support pharma programs and triage to appropriate teams when requiredStrive to meet and exceed structured performance targets. Document all call information and data discovery according to operating proceduresUtilize Knowledge Base materials as a foundation for resolving inquiries Maintain confidentiality of patient and proprietary informationDevelop a working knowledge of company related security and privacy practices.Participate in continued education on product changes, new features and product launchesHelp improve the patient experience by sharing feedback with management to further develop the product, materials and processes Requirements:Bilingual Vietnamese required, with strong command of the English languageHigh school diploma or GED required, Bachelor’s degree strongly preferredCustomer service or inbound call center experience requiredHealthcare, pharmacy or other relevant industry experience strongly preferredStrong verbal and written communication skillsSound technical skills, analytical ability, good judgment, and strong operational focusA passion for providing top-notch patient careAbility to work with peers in a team effort and cross-functionallyStrong technical aptitude and ability to learn complex new softwareLocation/Hours:Full time position, on-site in PittsburghAvailability Monday-Friday across various shifts, including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pmOR open for availability for 4 day 10 hour shifts from 10am-8 pm Availability for rotating Saturday shifts 9am-5pmScheduling flexibility, as your schedule may change over time according to business needs Benefits:Medical, dental, and vision insurance plans that fit your needs401(k) retirement planPaid time off, sick time & holidaysPaid parental/baby bonding leaveDaily meal stipend for onsite marketplacePre-tax transit benefits and free onsite parking