Join our dynamic team in Wilmington, North Carolina, as a part-time remote employee. We are a growing company that focuses on delivering exceptional customer service and fostering positive relationships within our community. As a member of our team, you will have the opportunity to make a significant impact and contribute to the success of our organization while enjoying a flexible work environment.>Key ResponsibilitiesCommunicate effectively with customers via phone, email, and chat to address inquiries and provide support.Document and track customer interactions in our database to maintain accurate records.Collaborate with team members to resolve issues and enhance service delivery.Participate in regular team meetings to share insights and discuss operational improvements.Assist in the development of customer satisfaction surveys to gather feedback and identify areas for improvement.Support the implementation of new communication protocols and train peers as necessary.Meet and exceed personal performance metrics related to customer satisfaction, response time, and resolution rates.Required and preferred qualificationsHigh School Diploma or equivalent.Strong communication skills, both verbal and written.Experience in customer support or a similar role is preferred, but not required.Familiarity with customer relationship management (CRM) software is a plus.Ability to work independently and manage time effectively.Openness to learning and adapting to new communication technologies.Our team is structured to promote collaboration, with individuals working across various departments to ensure seamless service delivery. You will report directly to a team supervisor who will provide guidance and support as you grow in your role. Daily interactions with fellow team members and interdepartmental collaboration are fundamental to our success and will enhance your professional experience.As part of our workplace culture, you will find a supportive and inclusive environment where everyone is encouraged to contribute ideas and engage in professional development opportunities. We value work-life balance and offer modern workplace benefits, including the flexibility to work remotely. This part-time position also presents growth opportunities for those looking to advance their careers within our organization.Overall, this role offers a unique chance to be part of a passionate team dedicated to excellent service while enjoying the benefits of a modern, engaging work environment.<