CRM Administrator will design, development, testing, maintenance, and support of the CRM (ACE) systems. (not looking for someone with Salesforce or Hubspot experience) · Create and enable best practices, governance measures, and patterns for custom and configured solutions on the CRM platform · Implementing new enhancements including creation of custom reports, invoices, workflows, and 3rd party integrations. · Writing/designing analytical reports with JavaScript, SQL, Excel, and other reporting tools. · Writing/maintaining SQL queries for data import/export, cleansing, analysis, and ad-hoc requests · Experience in troubleshooting complex platform issues with a mindset for continuous improvement and process automation. EXPERIENCE AND SKILLS: BS/MS degree. Deep knowledge of CRM systems architecture, CRM development experience with custom APIs 5+ years of administering and testing SaaS application platforms, and outbound/inbound caller ID DID’s. (LiveVox, TCN, MyCall Cloud) 3+years of experience with SaaS Texting solution (SBT, LiveVox) 5+years of experience configuring CRM systems using workflows, validation rules, roles & profiles, reports, and dashboards with demonstrated advanced proficiency 4+ years of experience with SQL and SQL report writing, ETL, Java Scripting Experience in Data warehouse/SQL/OLAP Technologies Experience with large, complex deployments Hands-on experience with the configuration, deployment, and expansion of CRM functionality by enabling new features