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Live Chat Agent
Vallejo Investments Inc.
San Francisco, California, United States
$27.11 / hr
Remote
Next Steps: Interview SchedulingInstall Microsoft Teams or WhatsApp.Connect with Ms. Sandra Brown (HR Manager):Teams: https://teams.live.com/l/invite/FAAQqJ5bYwIQfs2agc?v=g1WhatsApp: +1 (321) 503-4942Message her to schedule your interview.Job Code: LCA-101Interviewer: Ms. Sandra BrownInterview Time: ASAPEligibility: Applicants must be based in the U.S. or Canada.We’re seeking a motivated Live Chat Agent to assist customers through online chat, providing quick, accurate, and friendly support.Key ResponsibilitiesRespond to customer inquiries via live chat.Troubleshoot and resolve issues efficiently.Maintain professional, friendly communication.Document interactions in the CRM system.Work with the team to improve chat processes.Participate in meetings and contribute ideas.Meet performance goals for satisfaction and response speed.QualificationsHigh School Diploma or equivalent.Strong written communication and problem-solving skills.Experience with live chat tools and CRM systems (preferred).Customer service experience is a plus.Ability to multitask in a fast-paced environment.Work EnvironmentYou’ll collaborate with chat agents, sales, and tech teams, reporting to the Customer Service Manager. We offer growth opportunities in a supportive, inclusive workplace.