a> ]We are excited to announce an opportunity for a dynamic and driven individual to join our team as an UpLevelRewards – Costco $750 Offer Specialist. This contract position is based in Newton, Massachusetts, where you'll play a crucial role in supporting our clients and ensuring they have a positive experience with our offerings. Our company is dedicated to providing unique rewards programs, and this position will have a direct impact on customer satisfaction and retention.Key ResponsibilitiesProvide exceptional customer service by responding to inquiries about the Costco $750 offer and assisting customers with their questions.Process customer applications, ensuring all information is accurate and meets program requirements.Guide customers through the offer redemption process to enhance their experience.Collaborate with team members to meet daily goals and enhance service delivery.Monitor customer feedback to identify areas for service improvement and report findings to management.Keep up-to-date on latest offer details, program changes, and promotional updates.Participate in training sessions to enhance product knowledge and customer engagement skills.Required and preferred qualificationsHigh School Diploma or equivalent.Strong customer service skills with a positive and encouraging demeanor.Experience in a customer-facing role, particularly in retail or customer support.Proficient in using customer relationship management (CRM) software.Ability to handle high volumes of inquiries with efficiency and professionalism.Excellent communication skills, both written and verbal.1-2 years of relevant experience in customer service is preferred.In our collaborative team environment, you will find support and encouragement from your colleagues and management. The UpLevelRewards team prides itself on fostering a positive culture where individual contributions are valued and celebrated. We provide the opportunity for growth, both professionally and personally, and have a flexible workplace that allows you to balance your commitments.We look forward to welcoming a motivated individual who is eager to make a difference and grow with us at UpLevelRewards!