Join our dynamic team at FlexJobs, a leader in providing flexible job opportunities, located in the vibrant city of Austin, Texas. As a full-time employee, you will thrive in a modern and inclusive work environment that prioritizes work-life balance and the well-being of our employees. In this role, you will play a crucial part in helping job seekers find their ideal work opportunities, contributing significantly to our mission-driven organization.Key ResponsibilitiesEngage with job seekers to understand their career aspirations and provide tailored job recommendations.Communicate effectively with users through various channels, including email, chat, and phone.Conduct outreach initiatives to promote FlexJobs services and generate new leads.Collaborate with the marketing team to develop strategies for enhancing user experience.Monitor user feedback and work with the product team to implement improvements based on insights.Track and analyze job placement success metrics to evaluate program effectiveness.Maintain and update the resource library with relevant content to assist users in their job search.Required and Preferred QualificationsBachelor's Degree in Communication, Business, or a related field.Excellent verbal and written communication skills.Proficiency in CRM software and Microsoft Office Suite.1-3 years of experience in customer service, recruitment, or career counseling.Familiarity with remote work trends is a plus.Certifications in career coaching or human resources are preferred.Our team consists of dedicated professionals who work collaboratively in a supportive atmosphere. You will report directly to the Team Lead of User Engagement and collaborate cross-functionally with Marketing and Product Development to enhance our services.At FlexJobs, we believe in fostering growth opportunities for our employees through continuous learning and professional development. Our company culture promotes a balance of work and personal life, offering modern workplace benefits, including flexible work hours and a supportive team environment to help you flourish in your career.