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Female Telecaller / Client Communication Executive
Rukmani Software
Jaipur, Rajasthan, India
Rs35,000 / mo
We are seeking a dedicated and resourceful Female Telecaller / Client Communication Executive to join our dynamic team in Jaipur, Rajasthan. This full-time position offers an exciting opportunity to engage with clients and foster essential relationships that drive business growth. The role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer service. Your contributions will directly impact our company’s success by enhancing client satisfaction and loyalty.Key ResponsibilitiesConduct outreach calls to potential and existing clients to provide information about products and services.Manage inbound and outbound call communications, addressing queries and resolving issues effectively.Maintain accurate client records in our database, logging interactions and follow-ups.Collaborate with sales and marketing teams to understand promotional offers and provide detailed insight to clients.Assist in scheduling appointments and organizing client meetings to facilitate smooth communication.Gather feedback from clients to improve service quality and client satisfaction.Work towards pre-defined performance metrics to track calling success and client engagement levels.Required and Preferred QualificationsHigh School Diploma or equivalent.Strong communication skills, both verbal and written.Prior experience in telecalling or customer service is preferred but not mandatory.Familiarity with CRM software and call center technology is advantageous.Ability to work independently as well as within a team environment.A friendly and professional demeanor with a focus on client relationship-building.Proficiency in English and Hindi; knowledge of additional languages is a plus.Our team consists of motivated professionals who collaborate closely to achieve common goals. Each member plays a crucial role in driving the team forward and ensuring client satisfaction.The Female Telecaller/Client Communication Executive will report directly to the Sales Manager and work alongside the Marketing team for smooth cross-functional communication. You will have ample opportunities to collaborate with other departments, promoting an integrated approach to client interactions.Joining our company means being a part of a vibrant workplace culture where innovation is encouraged and individual contributions are recognized. We believe in providing growth opportunities and support continuous professional development through training and workshops. We offer modern workplace benefits designed to enhance work-life balance and employee satisfaction.