Customer Service Representative – Bilingual (Spanish/English)Location: Austin, TX (Onsite)Pay: $22/hr. – Contract RoleRequirements:Minimum 6 months recent contact center/call center experience in a verifiable high-volume environmentBilingual (Spanish/English)Nice-to-Have:Microsoft Office proficiencyStrong multitasking skillsJob Description:Available for any 8-hour shift between 7 AM – 7 PM (schedule changes not accommodated during first 90 days)Provide unbiased assistance to Medicaid providers and clients regarding eligibility, claims, and program inquiriesResolve issues promptly, courteously, and accuratelyDocument all interactions clearly in online logsTransfer callers to other Call Center units as neededMeet individual performance standards and attendance requirementsPerform other duties as assigned by management