We are seeking a US-based Part-Time Customer Relations Representative with a strong background in software development to join our team in Osaka, Osaka, Japan. As a part of a dynamic and innovative company, you will play a crucial role in enhancing customer engagement and satisfaction while leveraging your technical skills to address client needs. This position offers the opportunity to work in a collaborative environment where your contributions significantly impact our customer experience.Key ResponsibilitiesEngage with customers through various channels to provide support and resolve inquiries promptly.Utilize your software development knowledge to troubleshoot technical issues faced by clients.Document customer interactions and maintain detailed records to improve service delivery.Assist in developing FAQs or knowledge base articles that can help customers self-serve.Collaborate with the development team to communicate customer feedback and suggest product enhancements.Conduct follow-ups after support interactions to ensure customer satisfaction.Participate in training sessions to stay updated on product features and enhancements.Required and preferred qualificationsHigh School Diploma required; further education in a related field is a plus.Proven experience in customer service, with a focus on technical or software development support.Strong understanding of software development principles and troubleshooting techniques.Proficiency in relevant software tools or programming languages is preferred.Excellent communication skills to effectively convey technical information to non-technical users.A minimum of 1-2 years experience in customer relations or a similar role.In our company, you will find a supportive team environment that encourages collaboration and innovation. You will report directly to the Customer Relations Manager, who will provide guidance and support as you navigate your responsibilities.Cross-functional collaboration is a key aspect of this role, allowing you to work closely with both the customer service and development teams. This provides a unique opportunity to gain insights into both technical and customer-focused areas, enriching your overall professional experience.Joining our team means you will have access to numerous growth opportunities as we believe in investing in our employees. Our company culture is built on support and encouragement, and we take pride in fostering a modern workplace that values individual contributions. You can expect to enjoy a range of benefits including flexible work hours, ongoing professional development, and the chance to work on exciting projects that influence our customer's experience positively.If you are passionate about customer service and have a penchant for software development, we invite you to apply and become a part of our esteemed team!