Position SummaryThe Cash Services Manager is responsible for overseeing the operations of the Cashiering and Cash Management departments. This includes the posting and reconciliation of incoming funds, oversight of wire transfers and disbursements, and ensuring compliance with investor and company guidelines, including Sarbanes-Oxley (SOX). The ideal candidate will bring strong leadership, analytical, and process management skills, with proven experience in MSP or other loan servicing platforms. The role directly oversees two department supervisors and a team of 10+ associates. Essential Duties and ResponsibilitiesThe duties listed below are representative of the knowledge, skill, and/or ability required.Ensure that all Cashiering and Cash Management functions comply with investor and company guidelinesOversee timely posting and deposit of all funds received internally and externallyManage the processing of wire transfers and check disbursementsEnsure timely reconciliation of all cash accounts and resolution of reconciling itemsMaintain and manage vendor relationships (e.g., lockbox services)Apply consistent internal controls to prevent fraud and misallocation of fundsEnsure compliance with SOX and general audit risk assessmentsInterface with internal departments to resolve issues and ensure client satisfactionProvide strong leadership to department supervisors and staff, delivering coaching and performance feedbackRecommend salary and personnel actions for department employeesPerform other duties as assigned Supervisory ResponsibilitiesDirectly supervises 2 department supervisors Departments: Cashiering and Cash ManagementSupervises team of 10+ indirect reports through subordinate supervisorsNo direct reports outside of the supervisory staff Education and ExperienceMaster’s degree (M.A.) or equivalent experience4–10 years of related experience in loan servicing, finance, or similar fieldStrong familiarity with MSP, Mortgage Servicing systems, or comparable platforms Required Skills and QualificationsStrong leadership and people management skillsExcellent analytical, organizational, and problem-solving abilitiesHigh attention to detail and accuracy in cash and reconciliation processesEffective verbal and written communicationStrong process and compliance mindsetAbility to collaborate cross-functionally and manage internal/external relationshipsWillingness to work overtime, including evenings and weekends, as needed Computer SkillsProficient in Microsoft Office (Word, Excel, Outlook)Experience with MSP or other mortgage servicing systems requiredFamiliarity with internet and AP software preferred Language SkillsAbility to read, analyze, and interpret financial reports, legal documents, and technical publicationsCapable of drafting business correspondence, policies, and reportsAble to present information clearly to senior leadership and external stakeholders Mathematical SkillsAbility to apply statistical reasoning and financial calculations (e.g., reconciliations, ratios, percentages)Practical application of geometry and probability helpful Reasoning AbilityAbility to define problems, collect and analyze data, and draw sound conclusionsComfortable interpreting technical and abstract information in various formats