We are seeking an enthusiastic and detail-oriented Administrative Assistant with Call Center Experience to join our dynamic team in Bogotá, Bogota D.C., Colombia. This full-time position offers an exciting opportunity to contribute to our company's growth while working in a supportive and vibrant work environment. As an Administrative Assistant, you will play a key role in ensuring smooth day-to-day operations and enhancing the customer experience through effective communication and organizational skills.Key ResponsibilitiesManage incoming calls and respond to inquiries in a timely and professional manner.Provide administrative support to various departments, ensuring efficient office management.Maintain and organize filing systems, both electronic and paper-based.Assist in scheduling appointments and coordinating meetings.Prepare and edit correspondence, reports, and presentations.Monitor office supplies and inventory, placing orders as needed.Collaborate with team members to improve processes and enhance customer satisfaction.In addition to the daily tasks, you will participate in special projects aimed at optimizing workflow and enhancing service delivery. You will interact regularly with team members across departments, helping to ensure a cohesive approach to customer service and administrative tasks. Your success will be measured by the efficiency of office operations, customer feedback, and the positive impact on overall team productivity.Required and preferred qualificationsHigh School Diploma is required; additional education is a plus.Proven experience in an administrative role or call center environment.Strong communication and interpersonal skills.Proficiency in Microsoft Office Suite and familiarity with call center software.Excellent organizational skills and attention to detail.Ability to manage multiple tasks and work under pressure.2+ years of relevant experience is preferred.As part of our team, you will enjoy numerous growth opportunities, where you can develop your skills and advance your career. Our company culture emphasizes teamwork, respect, and innovation, fostering a collaborative atmosphere for all employees. We also offer modern workplace benefits, including flexible working hours, health insurance, and professional development programs tailored to enhance your career trajectory.The technical environment consists of common tools relevant to administrative tasks, and you will be an integral member of a dedicated team. You will report directly to the Operations Manager while collaborating cross-functionally with Sales, HR, and IT departments to support overall business objectives.