Position: Full-time.Location: Hybrid. (Medellin, Col - 3 days of WFH).Salary: $800 - $1000 USD/MonthExperience: 1 - 3 years (Not a dealbreaker).US Holidays OFF.English Level: B2+Prestación de servicios con proyección a largo plazo.ENGLISH RESUME IT'S A MUST.Nassau National Cable is a fast-growing e-commerce company in the industrial sector, having expanded by 500% over the last two years and now operating in six countries worldwide. We’re currently seeking a Logistics Customer Service Specialist to join our team and support our post-sales operations.This is a customer service–oriented role with a strong emphasis on logistics and shipping knowledge. You’ll be responsible for handling follow-ups, tracking orders, and keeping clients updated about their shipments.What You’ll DoAnswer inbound calls and make outbound calls to provide clients with accurate tracking updatesFollow up with carriers and clients regarding the location and status of shipmentsProvide support with shipping documentation, including BOLs and other required formsEnsure clients receive timely, clear communication about delivery status and any potential delaysWork with internal teams to troubleshoot and resolve shipping or delivery issuesContribute ideas to improve shipping processes and the customer experienceWhat We’re Looking ForExperience in logistics, transportation, dispatching, or customer service related to shippingFamiliarity with track & trace systems, TMS, and BOL/document generationStrong communication skills (English level B2 or higher – both written and verbal)Ability to multitask and stay organized in a fast-paced environmentA proactive attitude, high energy, and a customer-first mindsetTeam player who enjoys solving problems and helping othersWhy Join Us?Be part of a company that’s growing fast and investing in talentGain exposure to international logistics operationsEnjoy a hybrid schedule (3 days WFH, 2 days in office)Competitive benefits including health insurance, paid vacations, and bonuses