We are seeking a customer-focused and tech-savvy Live Chat Agent to join our remote support team. In this role, you will assist customers by answering inquiries, resolving issues, and providing product or service information — all through live chat. This is an excellent opportunity for individuals looking to begin or grow a career in customer support while working remotely.Responsibilities:Respond promptly to customer inquiries via live chatProvide accurate information regarding products, services, or policiesTroubleshoot and resolve basic issues or escalate as neededMaintain a high level of professionalism and empathy in all interactionsDocument customer interactions and feedback in the CRM systemMeet performance metrics such as response time, resolution rate, and customer satisfactionQualifications:High school diploma or equivalentExcellent written communication skillsTyping speed of at least 40 WPMBasic computer proficiency (CRM tools, browsers, chat platforms)Strong attention to detail and problem-solving skillsAbility to multitask and manage time effectively in a remote environment