We are seeking a passionate and detail-oriented Customer Service and Order Management Specialist to join our dynamic remote worker team located in the United States. In this full-time position, you will play a vital role in driving customer satisfaction through effective order management and exceptional service. Our company is committed to creating a supportive work environment that values ​​and recognizes individual contributions. Your performance in this position will not only enhance our customer experience, but also contribute to the overall success and growth of our business.Primary ResponsibilitiesHandle customer inquiries through app communication channels and provide timely and friendly service.Process orders accurately and efficiently, ensuring all details are accurate to minimize errors.Stay up to date on company products and services in order to effectively assist customers.Work with team members to resolve complex customer issues and enhance service quality.Monitor order status and promptly update customers on their purchases.Log interactions and transactions in the customer management system to ensure effective follow-up.Assist in identifying process improvements in the order management system to increase efficiency.Required Qualifications & Preferred QualificationsHigh school diploma or equivalent.Good verbal and written communication skills.Excellent time management and organizational skills.Customer-centric and committed to providing excellent service.Detail-oriented, with a particular focus on order processing and data entry.Demonstrated ability to adapt well in a fast-paced environment.If you have no customer service experience, don't worry, we will provide you with training before you start the job.Our team adopts a collaborative structure, focusing on communication and teamwork. You will report directly to the Customer Service Manager and work closely with the Sales, Logistics and Product teams to ensure customer satisfaction.We offer a dynamic company culture that prioritizes the growth and well-being of our employees. With the potential for advancement within the company, you will have the opportunity to enhance your skills and achieve career development. Our modern workplace benefits include competitive compensation, flexible working hours, and ongoing training programs designed to support your career development.