We are seeking a Remote Customer Service Representative to join our dynamic team in Vancouver, BC. As a part-time/full-time position, you will work in a supportive and encouraging environment where your communication skills and customer focus will directly impact customer satisfaction and retention. Your adaptability and effective time management skills are essential to providing exceptional service to our customers.Key ResponsibilitiesRespond to customer inquiries via phone and email.Provide accurate information and solutions.Maintain customer records.Follow up on customer issues.Work with team members to improve processes.Required and Preferred QualificationsGood communication skillsCustomer-centric attitudeAdaptable and detail-orientedOur team structure is collaboratively oriented and works closely with people across departments. Reporting relationships will be directly with management and peers to successfully achieve customer satisfaction.