We are seeking a Help Desk Technician to join our team. The Help Desk Technician will be the first line of defense for all IT Technicians. You will answer phones and emails and turn these calls in to tickets for Tier 2 and Tier 3 technicians. You will support the customer with first call resolve issues, such as resetting passwords, mapping drives and printers, and educating the user on self-help documents. You will strive to achieve the best customer support through training, knowledge, and ingenuity. You always pride yourself in proper office etiquette and display professionalism.